If you’re new to physiotherapy or just new to us — welcome! We’re so glad you’re here. At Luckhurst Injury Clinic, we’re committed to making your experience straightforward, supportive, and results-focused from day one.
We know that at many clinics, you’re in, treated, and out the door before you’ve even had a chance to ask a question. That’s just not how we do things.
At Luckhurst Injury Clinic, you’re never just a number. We treat everyone who walks through our door like we would a family member — with patience, honesty, and genuine care. For us, customer service is just as important as clinical treatment. From your first call to your final session, we’re here to make sure you feel heard, supported, and confident in your recovery.
When you get in touch, the first friendly voice you’ll hear is Sarah, our Client Care Specialist. Sarah is here to guide you through the booking process, answer any questions you may have, and make sure everything runs smoothly before, during, and after your appointment. Whether you’re unsure about which service you need or just want a bit more information, Sarah’s always happy to help.
Your first appointment typically lasts 45–60 minutes and includes:
By the end of your session, you’ll understand what’s going on in your body — and more importantly, what we can do to help you feel better.
At the end of your first session, we’ll recommend a personalised treatment plan tailored to your condition, lifestyle, and goals. While we do offer pay-as-you-go sessions, we’ve found that clients who commit to a plan see faster progress, longer-lasting results, and fewer setbacks.
Structured plans allow us to:
We’ll always talk through your options with complete transparency, so you can choose what feels right for you — no pressure, ever.
Fill out the quick form below and Sarah will be in touch to help you book your first appointment or answer any questions.
Prefer to speak to someone directly?
Give us a call on 01473 845825 — Sarah’s always happy to help. Or request to book in your free 20 minute discovery call.
